I'm currently using a hosting provider named WinSave. They charge me $8 a month, and I actually feel like I'm getting ripped off. I've been trying to switch to a company that doesn't use Fisher Price servers, but am meeting with some resistance. So I've decided to keep you posted on my correspondence with this delightful company.First I called them to ask them to transer my domain, and they said I had to fax them a form, along with a photo ID. So I did this, making sure to include a copy of my driver's license. After a few weeks, nothing had happened, so I sent them an email. The following exchanged ensued:
WinSave -
I faxed a request to modify this domain's WHOIS record several weeks ago and have received no response. Please apprise me of the status ASAP.
Rob K
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Dear Robert
Thank you for contacting WinSave Technical Support. The fax to update the Registrant and Administrative contact information was voided. The fax was missing some authentication information. An e mail was sent to inform you of this [I never received said email - RK], but unfortunately there has been no communication since. Please re-fax document and include an ID or utility bill for Kroese, Rob. If there are any further issues we can be of assistance with, or if you have any questions, please feel free to contact us anytime. For "Frequently Asked Questions" visit, http://support.winsave.com.
Sincerely,
WinSave Tech Support
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WinSave,
I recently re-faxed this information, including a photo ID, several days ago. Can you please give me an update on the status?
Thanks,
Rob
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Dear Valued Customer,
Thank you for contacting WinSave. We are unable to discuss anything on any account with out the proper verification. Please send the domain name and proper verification which can can be one of the following:
1.last 4 digits of the credit card on file
2. username and password
If you have any more questions please feel free to call 954-334-8460 or e-mail us again.
Thanks again,
Dora C.
WinSave Customer Support
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WinSave,
The username and password are: *******/********
Rob K
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Dear Valued Customer,
Thank you for contacting WinSave. In response to your e-mail, as of right now we have not received any fax from you in regards to your account. If possible, please advise us of when you sent the fax or re-send the fax to 954-334-8420
If you would like to speak to a representative, please contact us at 1-954-334-8480.
Thank you for contacting WinSave.
Jason J.
Customer Service Representative
WinSave
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WinSave,
Yeah, how about if I send it a THIRD time. Because that will probably work.
Rob K.
I also tried to call them, but they're on Eastern Lazy Time, so there was no answer. I'll let you know what happens next.
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